The Application Engineer Will See You Now

Surgery Days are a great way to gain access to ERIKS’ know-how, without spending valuable time visiting an ERIKS location. Instead, the team will organise relevant application engineers to visit you, scheduling 30-minute appointments to discuss your specific issues.

Invitations are sent out in advance to key personnel, and – based on knowledge of the customer’s product group purchasing, on-site applications and equipment requirements – ERIKS will ensure that engineers with the relevant know-how are in attendance on the day.

For one customer, topics ranged from a dry-running pump to perishing nylon tubing. From water ingress on motors during washdowns to a pump and motor coupling problem.

By the end of the day, the ERIKS engineers had proposed or achieved solutions for all the issues. At one extreme, this was as simple as locating a manway seal in the stores, and at the other, it involved arranging a further visit from a pump manufacturer to investigate the dry-running pump issue first hand.

All these problems were resolved without any need for the customer’s personnel to spend time off site. More issues were dealt with, for more people, in less time, because unlike an off-site surgery, everyone with an issue was in attendance – curing both those headaches and pains in the neck.