Posted at 09-May-2019

Even with a Failed Pump, We Can Keep Our Cool

Paul Skade
By Darren Owen
Regional Planner

I have been with ERIKS UK & Ireland for over 17 years within various challenging roles including Key Account Sales, Office Manager, Service Centre Manager, Pr...

Read full bio

Solving an issue for a customer is only one factor of a successful project. Delivering it on time is a whole other dilemma. And thanks to ERIKS’ expertise and efficiency, yet another customer was left with a smile on their face.

time pump repair

 

One ERIKS Integrated Solutions customer was experiencing issues with one of its glycol pumps, which was on the verge of failure. The glycol cools the process in the plant, therefore the resulting downtime would have caused catastrophic disruption to the customers facility.

A spare pump was on order but inconveniently had been sitting at a competitors site for the past three month, with them unable to repair it. This is where ERIKS’ know-how and expertise were called upon. Kieran Howard, a Service Centre Manager sprang into action to organise a resolution for this problem.

Following an investigation, it was ascertained that it was the mechanical seal that had failed. The ERIKS engineer identified the mechanical seals and sourced the appropriated components via the original pump manufacturer.

The on-site team co-ordinated a courier to collect the seals, along with the full pump set up, and delivered them to the ERIKS engineering facility at Haydock.

Upon arrival, the ERIKS engineers really got to work, fitting new mechanical seals to the pump, whilst providing the customer with an update the very same evening.

The pump was returned to the site at 2am that morning and was back to full working order at 8am ready for production to continue.

Once again, the ERIKS team kept their cool, using their expertise to identify the issue and deliver a resolution right on cue – even if it was out of hours.

Related Articles

Join the Conversation

Latest Articles

Take a look at our latest updates...

Positively impacting production using robots

- Andy Silver

Order fulfilment is a vital part to any transaction. It’s essentially the part of the process whereb...

The changing market for single use gloves

- Paul Skade

The demand for single-use gloves has increased in the past few months. It is undeniable that the spr...

How to Contact ERIKS

Get in Touch

For all general enquiries use the Enquire Online form - we'll connect you with the best member of our team for your query.  Alternatively, look up your local service centre...

Got a Technical Question?

We are proud to boast a strong team of technical specialists in each of our product and service areas. If you have a technical question a member of our team would be happy to help. 

Share Your Thoughts

At ERIKS we strive to deliver the best quality service and products. As part of this goal we encourage customers to submit feedback on their experiences so we can resolve any issues and concerns.

Chat
Chat